ASK A LIBRARIAN: Live Help 24/7

Please use the form at right to connect to a librarian.

24/7 Librarians do not have access to your library account. These requests will be answered by email.

The 'Email Address' field is a recommended field. It is not required to use the service. A transcript will be sent later.

We recommend these browsers for using 24/7:

• Internet Explorer
• Netscape 4.79, 7.1 or 7.2
• Mozilla Firefox

24/7 will not work with Opera (AOL).

Please do not bookmark (add to favorites) or print during the session.  You may bookmark sites later, when you receive the session transcript. 

Please use the forward, back and refresh buttons within this frame during the session.

If you must open a second browser for any reason, please use the "start" menu, not CTRL+N or File->New. This will end the session.

Your firewall may block the session. If you experience such a problem, please exit the service. To reconnect, either disable the firewall or check these instructions. If you do not want to disable the firewall, be thorough in your question and include your email address. We will respond by email within 10 minutes.

If you use Windows XP and have Service Pack 2 installed, you must configure it to work with our software in order to chat with the librarian. Please check these instructions.

We are prepared to answer reference questions and provide brief information about Nashville Public Library.

Thank you for using 24/7 Reference – Ask A Librarian!